Refund and Return Policy

Made to order

VYRO WEAR is a print-on-demand store. Every product is made only after it is ordered.

This means returns and exchanges are not supported if you ordered the wrong size or color, or simply changed your mind. Please check the size guide and your order details carefully before you confirm your order.

Damaged or defective items

If your product arrives damaged or has a manufacturing error, we offer a free reprint or a refund, as long as you contact us within 30 calendar days of the delivery date.

How to request a reprint or refund

Contact us within 30 calendar days of delivery and send us:

• Your order number.
• A clear photo showing the issue.

There is no need to send the damaged product back.

If the same issue affects several products that share one design, please add one more photo or a video showing all the affected items together in a single frame, so we can confirm it.

What is not covered

We cannot offer a reprint or refund in these cases:

• You ordered the wrong size or color.
• You changed your mind after ordering.
• The request was made more than 30 calendar days after delivery.

Print placement

For printed and embroidered products there is a tolerance of 0.5 inch (about 1.3 cm) in print placement. Small variations in where the print sits are normal and are not considered a defect.

If delivery is unsuccessful

We review each case individually. Depending on why the package could not be delivered, we will either offer a full solution, or you will be able to choose between a reprint with a shipping charge and a refund.

Before contacting us, please check that your delivery address is correct and ask your local post office, because packages are sometimes held there for pickup.

Orders that never arrive

If your order has not been delivered within 30 calendar days (for domestic US or regional EU orders) or within 45 calendar days (for international orders), please report it to us within 1 week so it can be eligible for a reprint or refund.

How refunds are issued

Approved refunds are sent back to your original payment method. Depending on your bank or card provider, it can take up to 10 business days for the amount to appear in your account.